Return & Exchange Policy for Fashion Phil
At Fashion Phil, we are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, our flexible return and exchange policy ensures a hassle-free process. Please review the details below.
Return Policy
Eligibility
•Returns are accepted within 30 days of the delivery date.
•Items must be:
•Unworn, unwashed, and unused.
•In their original packaging, with all tags and labels intact.
Non-Returnable Items
The following items are not eligible for returns:
•Final sale or clearance items.
•Customized or personalized items.
•Items damaged due to misuse or improper care.
How to Initiate a Return
1.Contact Us
•Email us at [email protected] with your order number and reason for the return.
2.Approval
•Once approved, you will receive a return authorization and instructions for shipping the item(s) back.
3.Return Shipping
•Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or defective item).
Refunds
•Refunds are processed within 5-7 business days after the returned item is received and inspected.
•Refunds will be issued to the original payment method.
•Original shipping fees are non-refundable.
Exchange Policy
Eligibility
•Exchanges are accepted for:
•A different size or color of the same item, subject to availability.
•Replacements for defective or incorrect items.
Exchange Process
1.Contact us at [email protected] with your order details and the requested size or color.
2.Ship the original item as per the provided instructions.
Exchange Shipping
•Customers are responsible for exchange shipping costs unless the exchange is due to a defective or incorrect item.
Defective or Incorrect Items
If you receive a defective or incorrect item:
•Notify us within 7 days of receiving the item at [email protected].
•Include your order number and photos of the defective or incorrect item.
•We will provide a prepaid return label and arrange for a replacement or refund.
Important Notes
•Processing Time: Allow up to 10 business days for processing returns or exchanges once we receive your item.
•Condition of Returned Items: Items that do not meet eligibility criteria will not be refunded or exchanged.
Contact Information
For any questions or assistance regarding returns or exchanges, please contact us:
Fashion Phil
14001 Ambaum Blvd SW, Burien, WA 98166, USA
Phone: +1 (310) 837-5366
Email: [email protected]
Thank you for shopping with Fashion Phil! Your satisfaction is our top priority, and we are here to make your experience as smooth as possible.